Shipping
Denmark: 40 DKK
EU: 80 DKK
Outside the EU: 160 DKK
Free shipping on orders over 2,500 DKK in Denmark and the EU.
Return Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags attached, and in its original packaging (if applicable). You will also need the receipt or proof of purchase.
To start a return, please contact us at info@resellercph.com. Once your return has been approved, you are responsible for shipping the item back to us.
All returns must be sent to:
Klareboderne 4
1115 Copenhagen K
Denmark
The customer is responsible for arranging and paying for return shipping. We recommend using a trackable shipping service, as we are not responsible for items lost during return transit.
Items sent back without first contacting us will not be accepted.
You can always contact us for any return questions at info@resellercph.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and find a solution.
Exceptions / non-returnable items
Certain items may not be eligible for return if they do not meet our return conditions. Items that have been worn, washed, altered, damaged, or returned without original tags (where applicable) may not be accepted.
Exchanges
If you would like to exchange an item, the fastest way is to return the item you received and place a new order once your return has been accepted.
Refunds
Once we receive your return, we will inspect the item and notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method. Please note that it may take some time for your bank or payment provider to process the refund.
If you have any questions regarding your return or refund, please contact us at info@resellercph.com.